Overview
At Delmos, a brand by Brothers Industries, we are committed to delivering high-quality kitchen solutions. Each product is carefully inspected before dispatch to ensure it meets our quality standards.
However, if you face any issue with the product received, this Return & Refund Policy explains the conditions under which returns or replacements may be processed.
Return Eligibility
A product may be eligible for return or replacement under the following conditions:
• The product received is damaged during transit
• The product has a manufacturing defect
• The product delivered is different from the order placed
Customers must report such issues within 48 hours of receiving the product.
Conditions for Return
To process a return request, the following conditions must be met:
• The product must be unused and in original condition
• The product must be returned with original packaging
• Proof of purchase or order details must be provided
• Clear photos or videos of the issue may be required for verification
Returns that do not meet the above conditions may not be accepted.
Non-Returnable Cases
Returns or refunds will not be accepted in the following cases:
• Damage caused due to improper installation
• Damage due to misuse, mishandling, or external impact
• Normal wear and tear
• Products damaged after delivery due to customer handling
Refund Process
Once the returned product is inspected and approved:
• A replacement product may be provided, or
• A refund may be issued depending on the situation.
Refund processing time may take 5–10 business days after approval.
How to Request a Return
To request a return or report a product issue, please contact us with the following details:
• Order details or proof of purchase
• Product name or model
• Description of the issue
• Photos or videos of the product (if applicable)
You can also submit your request through the Register Complaint page on our website.
Contact for Returns & Support
📞 Phone: +91 8742076021
✉ Email: delmoskitchensinks@gmail.com
📍 Address:
Brothers Industries
G/1 – 1096 IID Centre Khushkhera
Bhiwadi, District – Khairthal-Tijara
Rajasthan – 301707
India